Salesforce Managed Services
We help support, maintain, and enhance
existing integrated CRM environments.
Contact Us
Contact Form
EMAIL: info@craftsmantech.com
CALL: (617) 848-9006
Salesforce Managed Services
We help support, maintain, and enhance
existing integrated CRM environments.
Contact Us
Contact Form
info@craftsmantech.com
CALL: (617) 848-9006
Salesforce Managed Services
We help support, maintain, and enhance
existing integrated CRM environments.
Contact Us
Contact Form
info@craftsmantech.com
CALL: (617) 848-9006
Services
Salesforce Administration
We support your systems.
We collaborate with your team to improve your organization’s use of Salesforce.
We help you maximize your investment in technology and ensure that your systems work for you over the long term.
Systems Design + Implementation
We enhance systems continuously.
We leverage our sector expertise to bring best practices to your systems while tailoring to those needs specific to your organization.
Business Intelligence
We make data actionable.
We leverage Tableau from Salesforce and Microsoft Power BI to visualize trends and empower organizations with the data they need to make informed decisions.
Advanced Data + Analytics
We align data + impact.
We define data architecture, clean up data, and integrate systems to ensure you can see your organization’s full impact.
We improve data integrity, quality, and points of integration.
User Adoption
We maximize your CRM use.
We offer a user-centered approach to get your team on board with your organization’s technology use.
We provide trainings and documentation to facilitate engagement with new and existing tools.
We offer a UI/UX lens to ensure systems and processes feel intuitive.
CRM Marketing Tools
We drive engagement.
We help define personas, segment data and ensure you connect with the right audience at the right time.
We create marketing automation and facilitate journeys through effective use of marketing tools.
"I take pride in solving complex technical challenges to make a positive impact in the world."
Kerry Holsinger
Solutions Architect
What We Offer
Comprehensive CRM support with the expertise of our entire team.
- An allotment of service hours per month
- Weekly check-in meetings
- A dedicated Client Success Manager
- Assistance from Technical Analysts
- Access to developers, architects, marketing specialists, + technical experts
- Use of our ticketing system
- Fast escalation + response times
- Strategic planning to align technology with mission
- Flexibility to adjust services month-to-month
What We Offer
Comprehensive CRM support
with the expertise of our entire team.
- An allotment of service hours per month
- Weekly check-in meetings
- A dedicated Client Success Manager
- Assistance from Technical Analysts
- Access to subject matter experts
- Use of our ticketing system
- Fast escalation + response times
- Strategic planning to align tech with mission
- Flexibility to adjust services month-to-month
Enterprise Expertise,
Small Business Culture
We provide enterprise-level skills and methodology while retaining a small business, relationship-focused approach. Craftsman Technology Group is proudly employee-owned and B Corp Certified. We are committed to the development of our staff, transparency in our governance, and sustained positive impact in our communities.
Nonprofit Technology Experts
We work exclusively with mission-driven organizations.
Our team pairs sector expertise with technical acumen, including:
Nonprofit Technology Experts
We work exclusively with mission-driven organizations.
Our team pairs sector expertise with technical acumen, including:
Get connected with us.
Fill out a short form about your organization's technology needs and we will follow up.
Get connected with us.
Fill out a short form about your organization's
technology needs and we will follow up.
technology needs and we will follow up.
Client Testimonials
Craftsman took the time to understand our complex programs and processes. They identified best industry practices and made recommendations that would set our new organization up for success.
The final product is something everyone in the organization sees the benefit of.
Madeline Priest
Senior Manager, Market Engagement, IPC
Craftsman Technology Group has been an innovative, knowledgeable and dependable partner for all things Salesforce. The team is able to meet our needs in a timely manner and with creative solutions. The team’s knowledge base extends beyond Salesforce to many third-party apps.
Erin Lee
Project Manager,
Greater Boston Food Bank
Greater Boston Food Bank
Craftsman will help you in ways you didn’t even know you needed to be helped. They are proactive, transparent, and extremely versatile/adaptive in the support they offer.
The collective knowledge and skill of the folks at Craftsman make them an incredible asset.
The collective knowledge and skill of the folks at Craftsman make them an incredible asset.
Michelle Anderson
Director,
Sandy Hook Promise
Sandy Hook Promise
Case Studies
100% Mission-Driven Clients
Our work is with organizations in nonprofit, public, and social enterprise sectors.
100% Salaried Professionals
Our staff is a team of salaried, nonprofit technology professionals.
100% Employee Ownership
Our firm is a small business that has been proudly employee-owned since 2022.